Where are your products made?

CSA is proudly Australian, with all products designed and manufactured in humble Croydon, Victoria. Our diverse team of labourers skilled in timber, welding, painting and assembly ensures each item that we produce has been done so with great quality and consistency. Our products are 100% Australian made and owned!

How long will it take to get my order?

All our products are made to order – with a few exceptions – and our typical lead time is 6-8 weeks. For custom products or new designs, this production time begins from the date of design sign off from your team. Below is an overview of our typical process here at CSA.

CSA Process Flow Chart

What type of battens can we use for products?

Our standard choice for timber is Spotted Gum, an Australian hardwood timber ideally suited to outdoor conditions. Thanks to our amazing Australian timber suppliers, we can also provide Blackbutt timbers for some products.

CSA’s timber alternative of choice is a composite called Enviroslat, a man-made batten with a woodgrain finish in the colour walnut.

To learn more about timber, click here!

One more thing, what is the difference between unseasoned (green) and seasoned (dry) timber?

Unseasoned timber is timber that is young and fresh, meaning the internal moisture has not been dried out. Because of this, green timber has a tendency to shrink or change shape. Unseasoned timber usually has a moisture content in equilibrium with the intended environment.

Adversely, seasoned timber is where the timbers have either been air or kiln dried to reduce the internal moisture. This means the size and shape of the timber is more stable, making it stronger too!

I can't seem to find what products I'm looking for, how can you help?

At CSA we can help you with the following (and more):

  • Adapting client specified designs
  • Customising existing CSA products
  • Creating brand new products based on your ideas

Our team of product design engineers will work with you on perfecting the design.

Our CSA furniture has been vandalised, what do we do?

Sorry to hear it! Get in touch with us to find out more about options such as replacement timber battens and parts, clean up and maintenance or ordering new products.

Alternatively, we can also provide anti-graffiti coating on selected parts and products when you order products. This almost unnoticeable coating is most effective when applied to powdercoated or galvanised mild steel and stainless steel parts. The coating protects against scratching and means spray paint graffiti is easy to remove.

 

Can’t see the answer to your question here? Get in contact with our team here for any questions, queries or comments!